Refund policy
Returns and Exchanges
We do not accept returns or exchanges due to a change of mind or other customer-related reasons, except where an item is defective or damaged, or where you have received an incorrect item.
If an item is defective or damaged, please contact us at info@maenora.com within 7 days of delivery. After reviewing the issue, we will arrange a replacement or refund as appropriate.
Items returned without contacting us in advance will not be accepted. If a return is necessary, we will provide you with instructions on how and where to send the item.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If an item is defective or damaged, or if you receive an incorrect item, please contact us at info@maenora.com within 7 days of delivery. We will review the issue and provide an appropriate solution, such as a replacement or refund.
Items Not Eligible for Return or Exchange
As a general rule, returns or exchanges will not be accepted in the following cases:
- Returns or exchanges due to a change of mind or other customer-related reasons
- Requests made more than 7 days after delivery
- Items that have been worn or used
- Items that have been damaged or soiled after delivery
- Any other items that we determine are not eligible for return or exchange
If you have any questions about a product, please contact us at info@maenora.com before making your purchase.
Exchanges
If an item is eligible for exchange, we will provide instructions based on the condition of the item and current stock availability.
If a replacement item is unavailable, we may issue a refund instead.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
After we process the refund, the time it takes for the refund to appear may vary depending on your bank, credit card company, or other payment service provider.
If a reasonable amount of time has passed after the refund was processed and you still have not received it, please contact your bank or payment service provider first. If the issue remains unresolved, please contact us at info@maenora.com.