Terms of service

Overview

Keroway LLC (hereinafter referred to as “we,” “us,” or “our”) operates this store and website under the MAENORA brand. All information, content, features, tools, products, and other services related to this store and website are collectively referred to as the “Services.”

The Services are provided using Shopify.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), set forth your rights and responsibilities when using the Services.

These Terms contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability. Please read them carefully.

By accessing, browsing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you may not use the Services.

Section 1 – Access and Accounts

By agreeing to these Terms, you represent that you have reached the age required to enter into a legally binding agreement in your country or region of residence.

When using the Services, you may be required to provide certain information, including your email address, billing information, payment information, shipping information, and other information necessary to process your order.

You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have all necessary rights to provide such information.

If you create an account, you are responsible for maintaining the security of your login credentials and managing your account. You may not transfer, sell, or lend your account to any third party.

Section 2 – Products

We make every reasonable effort to provide accurate information about the products and services offered through our store.

However, the actual color or appearance of a product may differ from what is displayed on your screen depending on your device, display settings, and other factors.

Product specifications, descriptions, prices, and other information may be changed without prior notice when necessary.

We reserve the right to discontinue products or to limit the quantity, availability, or geographic areas in which certain products are offered.

Section 3 – Orders

By submitting an order, you are making an offer to purchase products from us.

An order is accepted when we confirm our acceptance of the order. We may decline, modify, or cancel an order where there is a reasonable basis for doing so.

If we do so, we will attempt to contact you using the email address or other contact information provided at the time of your order.

As a general rule, cancellations for customer-related reasons are not accepted once an order has been confirmed. Please review your order carefully before submitting it.

Returns and exchanges are subject to our Refund Policy.

Products sold through our store are generally intended for personal or household use. We may refuse orders involving unusually large quantities or purchases that appear to be intended for commercial resale.

Section 4 – Pricing and Payment

Product prices, discounts, promotions, and other sales conditions may change without prior notice.

The price applicable to your purchase will generally be the price displayed on our store at the time the order is placed.

Product prices may vary depending on the destination, production costs, shipping costs, and other factors.

For deliveries within Japan and to Singapore, shipping costs are included in the product price and no additional shipping fee is charged.

For international deliveries, customs duties, import taxes, or other charges may be imposed by the destination country or region.

You agree to provide accurate and current information required for your order and payment.

Section 5 – Shipping and Delivery

Products sold through our store are generally made to order.

Orders are normally shipped within 7 business days after the order is confirmed.

Estimated delivery times are normally 1–2 weeks within Japan and 2–3 weeks for international orders.

Delivery may take longer during busy periods or due to weather conditions, carrier delays, customs clearance, or other circumstances beyond our reasonable control.

All delivery times are estimates only and do not guarantee delivery by a specific date.

Please refer to our Shipping Policy for currently available shipping destinations.

Section 6 – Intellectual Property

All trademarks, brands, text, images, illustrations, photographs, graphics, videos, audio, and other content available through the Services, as well as their selection and arrangement, are owned by us, our affiliates, licensors, or other lawful rights holders.

You may use the Services solely for personal and non-commercial purposes.

You may not reproduce, distribute, modify, sell, publicly transmit, or otherwise use any content from the Services without prior permission from us or the relevant rights holder.

The MAENORA name, logo, product names, designs, and other brand elements may not be used without our prior permission.

The names, logos, and other intellectual property of Shopify and other third parties remain the property of their respective owners.

Section 7 – Third-Party Tools

We may provide access through the Services to tools or services offered by third parties.

Such third-party services are provided subject to the terms and conditions established by their respective providers.

Before using any third-party service, you should review the applicable terms of service, privacy policy, and other relevant policies, and use such services at your own discretion and responsibility.

Section 8 – Third-Party Links

The Services may contain links to websites or services operated by third parties.

We do not guarantee the content, accuracy, security, or availability of any third-party website or service.

If you use a third-party service, you should review the terms and policies established by the applicable provider.

Section 9 – Relationship with Shopify

The Services are provided using Shopify’s platform, but Keroway LLC is the seller of products offered through this store.

We are responsible for transactions with our customers, including product sales, orders, returns, and refunds.

Shopify is not the seller of the products offered through this store.

Section 10 – Privacy

Please refer to our Privacy Policy for information about how we handle personal information.

Because the Services are hosted by Shopify, Shopify may collect or process personal information relating to your access to and use of the Services.

For more information about Shopify’s handling of personal information, please refer to Shopify’s Privacy Policy.

Section 11 – Feedback

If you provide us with reviews, comments, suggestions, ideas, or other feedback, we may use such feedback, to the extent permitted by applicable law, for purposes including operating, improving, and promoting the Services.

You represent that you have all necessary rights to any feedback you provide and that your feedback does not infringe any copyright, trademark, privacy right, or other right of a third party.

We may remove or otherwise take appropriate action regarding content that we reasonably determine to be unlawful, defamatory, obscene, malicious, or otherwise inappropriate.

Section 12 – Errors and Corrections

Information available through the Services, including product descriptions, prices, promotions, shipping information, and product availability, may occasionally contain typographical errors, inaccuracies, or omissions.

We may correct or update such information when necessary.

If a material error affects your order, we may contact you and request that the order be modified or canceled as appropriate.

Section 13 – Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services to violate applicable laws, infringe the rights of others, harass or threaten others, submit false or misleading information, distribute spam, engage in phishing or impersonation, transmit malware, gain unauthorized access to the Services, or otherwise interfere with the operation or security of the Services.

We may also prohibit the unauthorized use of bots, scraping tools, or other automated methods to collect, reproduce, or use large amounts of information from the Services.

If we reasonably determine that you have violated these Terms, we may restrict or suspend your access to the Services as appropriate.

Section 14 – Automated Tools and AI Agents

If you use automated tools, AI agents, or other autonomous or semi-autonomous systems to access or interact with the Services, such systems must not bypass security measures or other access controls implemented in connection with the Services.

We may restrict or prohibit access by such tools where necessary to maintain the security and proper operation of the Services.

Section 15 – Suspension or Termination

We may suspend or terminate your access to all or part of the Services if you violate these Terms or if there is another reasonable basis for doing so.

Any payment obligations or other obligations incurred before termination will survive termination of your access to the Services.

Section 16 – Disclaimer of Warranties

We make reasonable efforts to provide accurate information through the Services, but we do not guarantee that all information will be complete, accurate, or available at all times.

To the extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Nothing in this Section is intended to limit any rights granted to consumers under applicable law.

Section 17 – Limitation of Liability

To the maximum extent permitted by applicable law, and except in cases of our intentional misconduct or gross negligence or where liability cannot otherwise be excluded by law, we will not be liable for indirect, incidental, special, or consequential damages arising from or related to your use of the Services.

Nothing in these Terms excludes or limits our liability to an extent not permitted under applicable law.

Section 18 – Indemnification

If we suffer losses or damages as a result of your violation of these Terms, violation of applicable law, or infringement of a third party’s rights, you may be responsible for such losses or damages to the extent permitted by applicable law.

Section 19 – Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable.

Section 20 – No Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms and any policies referenced herein constitute the agreement between you and us regarding your use of the Services.

Section 21 – Assignment

You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent.

We may transfer or assign our rights and obligations under these Terms in connection with a business transfer, corporate reorganization, or other reasonable circumstances.

Section 22 – Governing Law and Jurisdiction

These Terms and any agreements relating to the Services are governed by the laws of Japan.

Any dispute arising between you and us in connection with the Services will be resolved before a court in Japan having jurisdiction under applicable law.

Section 23 – Headings

The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the meaning or scope of any provision.

Section 24 – Changes to These Terms

We may modify these Terms when necessary due to changes in applicable law, changes to the Services, or other circumstances.

The revised Terms will be posted on this page. Where required by applicable law, we will provide appropriate notice of material changes and their effective date.

Section 25 – Contact Information

If you have any questions about these Terms, please contact us using the information below.

Operating Company: Keroway LLC
Brand: MAENORA
Email: info@maenora.com
Address: 5-3-30 Arigasaki, Matsumoto, Nagano, Japan
Corporate Number: 4100003007326